See communication as a culture driver
Understand how everyday interactions shape trust, engagement, and performance.
Practical frameworks for improving team communication, reducing conflict, and building collaborative, psychologically safe workplace cultures.
About this Talk
Skills like communication, connection, and conflict resolution – once labelled “soft skills” – are now recognized as essential to both organizational and individual success. These skills shape how we connect in meetings and guide how we show up in challenging moments, influencing everything from trust and innovation to a sense of belonging. Effective workplace communication is foundational to psychological health and safety.
In this session, Steven Mah explores how everyday interactions shape team relationships and performance. Participants will reflect on practical adjustments in language and behaviour to navigate difficult conversations, give constructive feedback, and build a more engaged, resilient, and high-performing workplace culture.
LEARNING OUTCOMES
Attendees leave with practical, evidence-based skills they can apply immediately.
Understand how everyday interactions shape trust, engagement, and performance.
Identify subtle communication habits that either strengthen or weaken connection and clarity.
Learn practical tools for feedback, conflict, and respectful dialogue.
Build skills that support healthier, more collaborative, and more resilient workplace relationships.
SESSION BREAKDOWN
The session begins by examining the relationship between communication, psychological safety, trust, and team effectiveness.
Participants identify common communication patterns that influence misunderstanding, defensiveness, inclusion, and respect.
This section provides actionable strategies for active listening, clearer messaging, stronger feedback, and more constructive dialogue under pressure.
Your Speaker
M.Sc., CRSP
Steven Mah is an award-winning health and safety professional with more than 15 years of experience in corporate psychological health and safety. With deep expertise in leadership, psychosocial risk management, and workplace communication, he is known for making technical topics practical, engaging, and easy to apply.
Steven holds a Master of Science from the University of Portsmouth with a dual focus in Industrial and Organizational Psychology and Educational Leadership. His additional credentials include Chartered Fellow, Registered Therapeutic Counsellor, Certified Instructional Trainer, Certified EQ-i 2.0 and 360 Practitioner, Certified Coach Practitioner, Canadian Registered Safety Professional, Mental Health First-Aider, and Certified Psychological Health and Safety Advisor. Throughout his career, Steven has delivered keynote presentations and educational sessions on effective communication, occupational health and safety legislation, psychosocial risk management, violence and harassment prevention, leadership, emotional intelligence, personal development, and clear business writing. He has worked with global public companies, unionized crown corporations, academic institutions, public sector organizations, non-profits, private companies, and national consulting firms, and his professional experience spans North America, Central America, Europe, Asia, Australia, and Africa. He is a sought-after speaker who consistently receives strong feedback for his energetic and relatable presentation style. In addition to his corporate work, he has served as a keynote speaker, conference presenter, subject matter expert panelist, podcast guest, and sessional instructor at Simon Fraser University. When he is not working, Steven enjoys spending time outdoors, eating good food, and travelling with his two children.
KEEP EXPLORING
Let’s discuss your needs and find the perfect fit to bring wellness to your team.
Book This Talk